The Four Bears is an online store, we use the efficient services of reputable courier companies who will deliver your products to your door at home in South Africa.
- Local with Johannesburg and surrounds = R99
- Main/major area = R99
- Outlying area = R200
- Outlying areas are serviced once a week
- Main urban hubs have a lead time of 5 to 7 working days from point of dispatch
- In the area of Johannesburg is takes 5 to 7 working days.
Please note: Delivery times can’t be guaranteed, but we will do our best to keep you informed if there are any delays.
During peak times (Nov – Feb) please allow for an extra day for shipping.
Should a package not be delivered through no fault of Fastway (e.g. no-one on-premises/unable to answer calls/invalid or incomplete address), Fastway will attempt a second delivery. If this is still unsuccessful, Fastway will attempt to contact you via phone/mobile to arrange delivery. If Fastway is unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee and a handling charge of 15%.
Damage in transit:
Whilst every effort is made to pack your order carefully, The Four Bears is not liable for any damages that may occur to goods in transit. Any losses / damages must be reported to The Four Bears immediately, so that we can contact the courier company on your behalf and lodge a claim. The Four Bears accepts no liability for any goods lost or damaged whilst in transit.
Risk in respect of all goods (in terms of loss, damage, theft, etc) will pass to the customer at the time of dispatch from The Four Bears Warehouse. In accordance with their conditions of carriage, Fastway Couriers limits its liability up to R1000 per box (subject to amendment and its own Conditions of Carriage). It is vitally important that the customer checks the goods upon receipt, before signing for the delivery.